新加坡拥有全世界公认最现代、最高效、设施最齐全的医疗机构。即便如此,平均每 500 多人才拥有 1 个医生的人口比例和每天大量涌入的文件资料,依然使得医疗行业位列新加坡劳动力最密集的行业之一。
新加坡一家医疗机构原先平均每天能够处理 2000 张采购发票,数据录入全部仰仗手动输入。为了处理一份文档,需要员工把纸质材料上的发票号、名称、开票日期以及其他数据录入到公司内部系统。这是一个极其耗时的过程,而且人工操作容易出现大量的错误
对于企业来说,时间就是一切,发票处理过程中出现任何耽搁,都可能影响整个工作流程。加之采购发票的一大特点就是有效期短,延期支付将使企业面临各种罚款。
为了避免上述种种问题并提高效率,该机构需要一套替代方案。
主要目的:降低此项工作的人力需求,提高文件处理效率。
为了遴选最佳的自动化方案,该医疗机构举行公开招标,最后由 Pericom Imaging (S) Pte Ltd 中标。后者推荐了基于 ABBYY 数据捕捉技术的系统。审批时,用户综合考虑了 ABBYY 公司在行业中的企业声誉、工作效率,以及出色的售后服务,通过了这个提案。
选择 ABBYY FlexiCapture 发票版,是因为它毋需复杂的设置,软件不仅自带从各种发票中提取核心数据的功能,而且具备自动学习的能力,遇到从未处理过的发票种类时,处理器会自动对系统进行训练。提取完成后,数据将以精确、可搜寻、高度结构化的电子格式储存起来。
为了应付当前每天的文件量,该机构引入了 3 个扫描站和 2 个检验站,前者用以将文件自动扫描到共享文件夹,后者由操作员控制,对抓取的数据进行半自动化核验。
数据一旦校验通过,就会直接导出到公司内部的财务数据库。如此,原先需要手动录入和人工核对的工作大部分都实现了自动化。
部署仅一个月,ABBYY FlexiCapture 发票版便以平均每小时 700 张发票的处理速度坐实了自己是一款效率卓越的工具。
在此之前,3 个全职数据录入员、3 个全职校验员耗费 8 个工时才能处理完 2000 份文档。现在,安装了 ABBYY FlexiCapture 发票版之后,人力需求削减到 2 个全职校验员和 1 个兼职员工,而且他们只需 4 个小时就可以完成同样的工作量。
因此,这款软件帮助该医疗机构节省了几乎 60% 的人力。2 个员工加 1 个兼职工就可以完成原先 6 人份的工作——而且还节省了一半的时间。
这项工作占用的时间和资源大幅削减,不仅有利于企业加快运转,节省开支,还能让企业把重心转移到其他工作上,提高综合效率。此外,这款软件对于减少错误发生起到了至关重要的作用,显著提升结果的精确度。
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